โครงสร้างหัวข้อ
Course Introduction
- Introducing course description
- Agreeing on grading criterion
- Assigning final project
Unit 1 - Greeting guests (continued)
1.4 Farewells
1.5 Chit chatting
1.6 Paired practice
Unit 2 - Dealing with customer's request
2.1 Possible guest's request
2.2 Responses to requests
Unit 2 - Dealing with customer's request (continued)
2.3 Bell dest staff
2.4 Engineering staff
2.5 Food and Beverage
Unit 3 - Phone Inquiry
3.1 Around the hotel
3.2 Tell me about the hotel
3.3 Language Center
Unit 3 - Phone Inquiry (continued)
3.4 Visiting Kaohsiung
3.5 Language Center
3.6 I'd like to make a reseravation
Unit 4 - Driver, Doormen, Bellhop
4.1 Ready to roll
4.2 Airport Pickup
4.3 Language Center
Unit 4 - Driver, Doormen, Bellhop (continued))
4.4 Bags are in the trunk
4.5 Language Center
4.6 -Time to leave
Midterm Exam
Unit 5 - Restaurant
5.1 Taking a reservation
5.2 Giving information
5.3 Fully booked
Unit 5 - Restaurant (continued)
5.4 Language Practice
5.5 complete dialogues
5.6 Vocabulary
Unit 6 - Handling Complaints
6.1 Common complaints
6.2 What's the matter with this hotel?
6.3 Language Center
Unit 6 - Handling Complaints (continued)
6.4 We'll send it up
6.5 Clean up the mess
6.6 Listening Practice
Unit 7 - Paying the Bills
7.1 Paying the bill
7.2 Banknotes and coins
7.3 How much is it?
Final Exam